Ordering
How do I place an order?+
Browse the shop, choose your size (and print option, where available), add the item to your bag, then head to checkout to complete payment.
Can I change or cancel my order after placing it?+
Get in touch with us as soon as possible after placing your order. Once an order has been processed for dispatch, we may not be able to make changes.
Will I receive an order confirmation?+
Yes — you'll receive an email confirming your order as soon as payment has been successfully processed.
Payment Enquiries
What payment methods do you accept?+
We currently accept payments through PayFast, which supports major South African credit and debit cards.
Is my payment information secure?+
Yes. All payments are processed securely through PayFast — Storm 2020 never sees or stores your card details.
My payment failed or was declined — what should I do?+
Double-check your card details and available funds, then try again. If the issue continues, contact your bank or reach out to us for help.
Returns
What is your return window?+
You may request a return within 3–5 days of delivery. Full details are on our
Returns page.
What condition must the item be in to qualify?+
The item must be unused, unworn, in its original condition, with all tags and labels attached, and must not have been washed, damaged or altered.
Are all items returnable?+
Items that are personalised, customised, or specifically stated as non-returnable may not qualify for a return.